Egyptian Cotton Collection (ECC) Return Policy
Please read our ECC policy/procedure carefully:
If you need to make a return or exchange, please contact us within 7 days of receiving your purchase. You will then be issued an authorization number you will need to include with your return shipment. For a full purchase price refund, all returned items MUST be returned in the original packaging and still in new condition. Any item that has been washed or used will not be eligible for a full refund and will be returned to the buyer at the buyer's expense.
Please do not wash or use the merchandise until you are sure that you are not returning or exchanging it. If a soiled item is returned to us, we will return it to the customer at their expense. Federal law prohibits resale of used bedding.
We will gladly replace any defective product for you at no additional cost within 7 days of original purchase. You will still need to contact us to obtain an authorization number before returning your product to us.
Please note that there is a 15% restocking and inspection fee on returned items that are not defective. The buyer will be responsible for secondary shipping costs if they were offered free shipping on original purchase.
For best results, please complete and submit our Return Request Form below.
If you encounter problems submitting the Return Request Form you may email customer service at customerservice@egyptiancottoncollection.com to request a return.
Our Customer Service Department will be closed on holidays.
Normal Customer Service business hours are M-F, 9am-5pm EST.
Credit Card Purchases can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part.
Cancellations and/or order changes can be made prior to shipment. You must contact a customer service representative as soon as possible to prevent shippment. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.
If you return a product before obtaining an authorization number, your item will be returned back to you and you will be responsible for the cost of returning the item to you. We are not responsible for any delays or shipping charges resulting in returning the merchandise to you when our Return Policy is not followed correctly. Any requests submitted for returns past the 7 day time-frame will not be honored.
When returning an item with a proper authorization number,
send the returned product(s) to:
RETURNS
Egyptian Cotton Collection
4444 Sunset Rose Dr.
Fort Mill, SC 29708
Be sure all contents of the original packaging are included in the return or the return may be voided. Include the Return Merchandise Form with the Authorization Number you received for your return shipment and provide us your tracking number on your return shipment that we may expedite your return. We do not send or accept COD shipments of any kind.
Following these simple guidelines will ensure a quick and easy return or exchange of your product. Failure to follow these steps may result in delays and the return of your original product back to you.
Once we receive your return and verify the return authorization, we will quickly process a refund of your original purchase price (not including shipping) to your credit card or send you your replacement item. If an item is deemed defective or damaged by the customer, their credit card will be charged for damages before a refund or replacement is issued.
Remember… Upon receipt of your new merchandise, please inspect it immediately. We must be notified within the first seven days of any problems or damages. After receiving the returned item, we will then inspect the item before issuing a refund or replacement. If an item is deemed defective or damaged by the manufacturer, a refund or replacement will be issued.
